All IP cameras require a plugin to display their video stream in a web browser, and normally this poses no issue. The browser and camera will prompt you automatically to download and install the plugin when you try and view a live feed or, if you already have done so, will ask your permission to run the plugin.
Safari on the other hand does not automatically do this when running on a Mac, and so requires you to download and install the plugin manually. For many of our customers who aren't aware of this, it appears to them that their camera simply doesn't work. Thankfully, it's a very quick and straightforward issue to remedy.
In order to view the Hikvision cameras or NVR/DVR using Safari on a Mac computer, you need to install the Hikvision web plugin made to work on a Mac computer. Install the Hikvision web plugin for Mac. Download it from the Hikvision website or from this google drive link. (Google Drive) Dahua Smart PSS for Mac (V2.03.0) (Google Drive) Dahua Smart Player for Player (V3.4) SADP for Mac (V1.0.0.4) (Dropbox) SADP (V2.2.3.5) UTi165K PC Connection Software V1.50. Web Video Plugin for Mac OS (new) Hikvision Analog/IP Camera Video Player (Windows OS. Need installation) Hikvison Video Player for Mac OS. This is issue with the Hikvision DVRs, NVRs and cameras is related to the compatibility mode on Internet Explorer and also related to trusted sites. You just need to configure IE and the error will disappear quickly. The solution is easy. Let's to it in two steps.
There are a couple of places you can download the plugin from:
- Hikvision's Overseas Website - On this site, you're after the file named 'Plug-in V3.0.5.26 build20150126 for Mac OS' (or a newer version). You may need to create an account to access the download, and so the below might be a preferable alternative.
- Hikvision's European Download Portal - This site provides a direct download to the same plugin as above. Of course, do ensure you're downloading the 'for macosx' file.
Hikvision Web Plugin Mac Not Working Mac
Once you've downloaded the plugin, close your browser and install it. You will be prompted upon reopening your browser to give the plugin permission to run, which you should allow, and afterwards your camera should provide a live view!
Hikvision Plugin Chrome
NB - Updated information and links here:https://forum.use-ip.co.uk/threads/hikvisions-latest-mac-plugins.1602/